Returns:

• Eligibility: Orders can be returned within 7 days of delivery, provided the product's box seal remains intact.
• Conditions for Acceptance: Returns are generally accepted only if the product is:
  • Damaged upon delivery
  • The wrong product was sent
  • The product is "dead on arrival" (DOA)
  • The product is defective
• Sealed Products: If the product seal is opened and the product is not faulty, returns will not be accepted.
• Change of Mind: It's generally not accepted for "change of mind." If a return is allowed for this reason (at their discretion), a 15% cancellation fee will be applied, and the item must be returned within 14 days, unopened, sealed, and undamaged.
• Non-Returnable Items: Certain items are non-returnable, including:
  • Pre-orders, special orders, and backorders (though replacements for unsatisfactory pre-orders may be possible).
  • Products obtained during special occasion offers (e.g., Pongal, Diwali).
  • Software, digital downloads, and opened accessories.
• Reporting Issues: You must notify customer service within 48 hours of receiving the product for complaints about product condition. For faulty/DOA products, you have 2 days (or 4 days for complete PC sets) after delivery to inform them.
• Refund Process:
  • A 15% cancellation fee will be applied to refunds for eligible returns.
  • A 6% convenience fee will be deducted for orders cancelled by the buyer before shipping.
  • Refunds typically take 7-12 working days to reflect in your account.
  • Refunds are processed to the original payment method. For bank transfer or UPI orders, refunds go to the buyer's bank account.
• Packaging: Buyers should retain the original packaging material until the replacement window closes to prevent damage during transit.

Exchanges:

• ITGadgetsOnline accepts replacement requests only if the product delivered is damaged, the wrong product was sent, the product is dead on arrival (DOA), or the product is defective.
• Buyers have 2 days (or 4 days for complete PC sets) after delivery to inform them of any issues for a replacement claim.
• If the product seal is opened and the product is not faulty, exchanges will not be accepted.
• For products with a manufacturer's warranty, you should refer the issue to the manufacturer.

Important Notes:

• Reporting Issues: Issues must be reported by emailing them (preferred) or calling their customer service.
• Manufacturer Warranty: For complaints related to manufacturer warranty, you should contact the manufacturer directly.
• Policy Acceptance: By purchasing from ITGadgetsOnline, you agree to their Cancellation and Refund Policy. They reserve the right to update or modify this policy at any time.

How to Initiate a Return or Exchange:

1. Notify Customer Service: Contact their customer service team (email is preferred) within the specified timeframe (48 hours for general complaints, 2-4 days for DOA/defective items) with your order details and the issue.
2. Follow Instructions: The customer service team will review your complaint and guide you through the return/replacement process.

Contact Information:

While not explicitly stated on their refund policy page, their FAQ section mentions:

• Email: customercare@itgadgetsonline.com
• Phone: +91-90824 68103
• Live Chat: Available on their website from 10 AM to 8 PM.

It's always recommended to thoroughly read their official "Cancellation, Return & Refund Policy" and "Terms & Conditions" pages on their website for the most accurate and up-to-date information.